Order Entry Customer Service in Alpharetta, GA at Pridestaff

Date Posted: 3/29/2018

Job Snapshot

Job Description

Order Entry / Customer Service

Location: Alpharetta

Compensation: Up to $14 per hour

Responsible for leading and ensuring effective sales order management. Serves as single point of contact to provide consistent, positive customer experiences. Responsible for initial order entry, management of order changes, and order fulfillment coordination. Establish positive customer relationships while enhancing customer satisfaction and confidence.

Order Entry / Customer Service Responsibilities:

  • Receives and Processes customer purchase orders 
  • Enters orders received via telephone and online in real time.
  • Enters electronic, paper and manual orders online.
  • Verifies & confirms customer orders and delivery expectations.
  • Quotes prices according to uniform pricing strategy and current market pricing.
  • Tracks order exceptions and maintains as needed.
  • Communicates with appropriate internal personnel (e.g. Operations and Sales) to ensure timely responses to fulfillment issues
  • Creates mutually beneficial relationships with customers through establishment of rapport coupled with responsiveness to customer needs (return messages, timely follow-through)
  • Maintains up-to-date information on customers (contacts, products, requirements, etc.)
  • Ensures accuracy of customer information records and associated message text Fulfills customer expectations with realistic commitments.
  • Delivers timely and accurate information to customers & internal business partners both verbally and in writing.
  • Actively listens.

Order Entry / Customer Service Requirements:

  • Associate’s degree or equivalent work experience
  • Recent prior experience with data entry of orders into an order entry system
  • Keyboarding and basic PC skills
  • Proficiency with standard office computer programs, ERP / CRM experience preferred
  • Communication and active listening skills
  • Problem solving
  • Telephone skills
  • Quality conscious
  • Detail oriented
  • Must be willing to submit to thorough background check and drug screen