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Medical Receptionist in Leesburg, VA at PrideStaff

Date Posted: 10/1/2018

Job Snapshot

Job Description

Do you like working in a friendly team oriented environment? 

**Must have great customer service skills**

JOB SUMMARY:    This individual is responsible for appointments, patient demographics, patient check-in/out, supplies, day-end close-out, filing, scanning, telephone, recall system, and the reception room. Must be able to sit 6-8 hours per day, stand, move around the office efficiently, and lift up to 10 pounds. This is a non-exempt position. Individual will follow minimum necessary standard with regards to access to personal health information (PHI).


  •     High school diploma.
  •    Basic typing, English and mathematical skills.
  •    Computer proficient. Efficient and accurate data entry.
  •     Prior medical experience preferred


  •     Telephones    
  •     Answers inbound telephone calls and routes to appropriate station:
  •     Schedules appointments and takes messages for doctors, office manager, etc as appropriate. 
  •     Transfers calls/takes messages requesting medical advice, prescription refills, or surgery information to the ophthalmic assistant.
  •     Transfers billing questions to the billing manager; is authorized to take payments over the phone and process credit card.
  • Transfers calls from other physicians to the doctor being requested or the doctor who is presently on call.
  • 2.   Schedules
  •  Reviews schedule against EHR to double check patients scheduled for appropriate appointment
  • Pulls paper charts as needed
  •  Data entry of medical information into EHR
  •    Patient Intake
  •  Greets patients, takes demographic information, including insurance card and photo ID.
  • . Ensures appropriate patient paperwork complete
  • . Ensures appropriate consents signed electronically
  •  Data entry of pertinent information into Practice Management (PM) and Electronic Health Records (EHR) systems.
  •   Patient Discharge    
  •     Intercepts patients upon discharge from treatment areas.
  •    Reads the route slip to be sure all necessary information has been recorded; schedules follow up appts and/or enters appt reminders as needed.

.    Posts charges and payments to computer.

  •    Reception Room    
  •    Checks magazines for current dates.
  •    Rotates magazines from drop areas back to the reception room.
  •     Picks up anything left behind by patients (empty cups, crushed tissues, etc.).
  •   Straightens and replaces chairs to original positions.
  •    Turns off television, lights, etc.
  •     Other duties as assigned