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Help Desk Technician in Roslyn, NY at PrideStaff

Date Posted: 7/19/2018

Job Snapshot

Job Description

Our client is currently seeking experienced Help Desk Technicians to provide assistance on desktop computer systems, hardware, software and service issues.

Hours: Sunday – Thursday, 1st shift 

Salary is contingent upon experience  
  
Responsibilities.

Serve as the first point of contact for users seeking technical assistance.
This includes answering the HelpDesk phone line as well as rendering support via interactive network applications and actual site visits. Direct unresolved issues to the next level of support personnel.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Access software updates, drivers, knowledge bases, frequently asked questions and resources on the Internet to aid in problem resolution.
Diagnose and resolve end user network and local printer problems, pc hardware, internet, email and local area network access issues.
Follow-up and update customer status and information

Requirements

Must possess HS degree. College education is a plus!
Excellent written and verbal communication skills

Minimum 2 years Customer Service and Help Desk experience.
A+ certification is preferred. Experience with both Windows Desktop/Server, LINUX, APACHE, Strong Domain, Active Directory and Networking Skills.
Apple Products is required. Extensive experience with Microsoft based applications
Excellent approach to information systems issues and problems. Experience with wireless networks is a plus.
Hands-on experience with Microsoft desktop, server operating systems and Application support. Working knowledge of a range of diagnostic utilities
Ability to diagnose and resolve basic technical issues