View All Jobs at PrideStaff

Customer Service Representative in La Vergne, TN at PrideStaff

Date Posted: 10/1/2018

Job Snapshot

Job Description

We are currently looking for a full-time Customer ServiceRepresentative who will serve as the primary point of contact for our direct to consumer business. The goal is to ensure excellent service standards and maintain high customer satisfaction. Customer Service Representatives are expected to possess the following qualities:

  • Demonstrated passion for excellence with respect to treating and caring for customers.
  • Exceptional communication and listening skills
  • Detail-oriented with the ability to multi-task, prioritize and manage time effectively in a fast-paced environment
  • Mastery in the use of Microsoft (MS) Office, with elevated level of understanding and experience with MS Excel
  • Team-oriented operating style with effective interpersonal skills that allow successful business interactions with individuals of all leadership styles, personalities, and career levels (e.g. sales, accounting, logistics, warehouses)  

Ideal candidates will have 4+ years of experience in a customer service industry or help desk capacity. Candidates with experience in receptionist and executive assistant rolls will also be considered. Some experience with multiline telephones, online ticketing systems, and personal computers necessary, with experience with NetSuite, Zendesk and Magento being preferable. Knowledge of technical support issues related to Internet connectivity and PC troubleshooting experience a plus.

Job duties/ responsibilities include but, are not limited to:

  • Provide detailed information about products and help guide customers to products that are the best fit for their lifestyle
  • Processing & fulfillment of consumer orders
  • Updating customer account information
  • Fielding customer inquiries & providing timely responses
  • Resolving customer complaints & handling returns
  • Some light office administrative duties including; filing, ordering supplies, organizing office space and using scanner/ copier.