This site uses cookies. To find out more, see our Cookies Policy
View All Jobs at PrideStaff

Customer Service Representative 2 in Kennesaw, GA at PrideStaff

Date Posted: 12/9/2018

Job Snapshot

Job Description

Summary: This company is seeking a requests for an Electronic Intake Coordinator (EIC) position.

Serves as the first and primary contact for Referral Sources on all assigned placements. Constantly monitors intake sources including but not limited to Fax boxes, Clip boxes, Electronic Referral Services and Discharge Planning programs. Researches and reviews received information including demographic, financial, medical and any other pertinent data from the referral agency to initiate the process. Researches and completes preliminary referral paperwork and standard admissions forms to ensure efficient processing of admissions. Must obtain any missing information which may prevent entering request into eCF or from assigning to a Patient Intake Coordinator. Typically Demographic information and Referral source notes. Enters all faxed and electronic referrals into eCube Financials and creates new encounter. Schedules encounter in a timely manner generally within 30 minutes in order to start the admissions process for the Patient Intake Coordinator. Assigns encounters to placement coordinators per worklists/dashboards. Works closely with management team to monitor referral numbers per coordinator and to provide feedback when necessary. Responsible for communicating with Patient Admission Coordinators on all new referrals. Reconcile missing data reports to ensure that all data is complete and accurate. Labels Medical Records to provide Patient name and Placement type for the placement coordinator. Forwards and Distributes electronic files related to new or readmit/resume referrals to proper placement coordinator. Communicates with Referral Sources and Operations when necessary. May coordinate with the Patient Intake Coordinators to establish appropriate placement of patients according to vacancies rates and capacity of relevant clinics. Other duties as assigned.