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Associate Technical Support Technician in Lithia Springs, GA at PrideStaff

Date Posted: 12/9/2018

Job Snapshot

Job Description

JOB TITLE: ASSOCIATE TECHNICAL SUPPORT TECHNICIAN

Job Summary:

We are seeking an Associate Technical Support Technician to be responsible for the evaluation, repair and/or testing of customer returned products. This includes documenting and managing customer issues and related findings within the complaint management system.

Job Responsibilities:

  • Perform evaluation, testing, and repair of products in accordance with approved service manuals and other Quality System documentation. Ability to troubleshoot device failure to the sub-assembly level using service manuals and various test equipment (i.e., flow meter, manometer, digital voltage meter, etc.) and provide clearly written recommendations to customers regarding repair of their devices. 
  • Ability to interpret data/information (Usage, settings, compliance) captured on devices for thorough investigation purposes.

  • Document all technical findings and customer-reported problems in the complaint tracking database, including the resolution recommended.

  • Adhere to company policies and procedures regarding complaint handling processes, service entitlement verification, and problem escalation.

  • Provide regular and concise feedback to the Technical Service team related to daily shop status and problem/complaint trends.

  • Support other members of the Technical Staff on projects or support work.

  • Other tasks and responsibilities as assigned.

Job Qualifications:

  • Associate's degree (A.A.) or equivalent from two-year College or technical school with an emphasis in electronics is preferred. Equivalent combination of education and experience may be considered.
  • 1-2 years of technical service or manufacturing experience in an electro-mechanical assembly/test environment required; including experience performing hands-on technical repair or electro-mechanical assembly and test.

  •  Familiarity with ISO and FDA standards and practices.

  • Familiarity with and experience in MRP/ERP systems for labor and inventory management.

  • Proficiency in Microsoft Office Word, Excel, and PowerPoint.

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, schematics, and procedure manuals.

  • Strong Technical Documentation skills – both verbal and written.

  • Knowledge of ESD standards.

  • Hands on experience with common hand tools, jigs/fixturing and basic test equipment typically used in an electro-mechanical manufacturing environment required.

  •  Experience in a collaborative team environment, sharing workload and responsibilities

  • Ability to demonstrate troubleshooting and problem solving skills

Job Work Environment Requirements:

  • Must be able to reach with hands and arms, talk and hear. 
  • Requires the ability to stand for long periods of time; may also be required to stoop, kneel, crouch, or crawl.