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Aftermarket Specialist in San Diego, CA at PrideStaff

Date Posted: 12/3/2018

Job Snapshot

  • Employee Type:
  • Location:
    San Diego, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Aftermarket Specialist

This leading, well known company is looking for an Aftermarket Specialist. The position is temp to hire for the right candidate and upon hire, the salary would be increased to $45K per year.

Essential Duties & Responsibilities:

60% Processing Sales Orders, Purchase Order and Update Delivery Status:

• Send inquiry for quotation to vendors

• Send quotations to customers

• Receive, confirm and process third party sales orders with customers.

• Create and process Purchase Orders to vendors and monitor its production/delivery schedule

• Create, process weekly and monthly 3rd party parts orders.

• Coordinate with Procurement Department on specialty parts, identify possible substitution.

25% Coordinating Parts Shipment:

• Maintain and update customer with shipment information when parts are ready for pick up at vendor's facility

• Maintain and update customer of shipment schedule when HT arranges the shipment to customer

• Coordinate and arrange required custom document to clear customs for parts coming from overseas

• File packing slips, prioritized loading sheet, photo record, Bill of Lading (BOL) and maintain these records corresponding to each Sales Order folder for future claim issue

• Create Commercial Invoice and Certificate of Origin according to the NAFTA policy for international shipment to Mexico and Canada

10% Processing Invoices and Customer Claims:

• Coordinate with Accounting Department to establish new account with new customer & new vendor

• Process all invoices to customers & to vendors; maintain hard-copy and digital record of all invoices

• Process and maintain records of all freight bills on all shipments

• Create and process credit and debit memos for special sales, claims and returns

• Process and manage any customer claims (damaged, lost, wrong or missing parts)

• Upon payment confirmation received from Accounting Department, update and archive Sales Orders

• Follow up with customers on all outstanding Account Receivables and late payments

5% General:

• Archive all records for completed Sales Orders at the end of the year

• Send weekly part status report to customer

• Answer incoming call from customers and inter departments.

• Perform other duties as assigned


•         Bachelor's degree or equivalent experience.

•         Proficiency in MS Excel and Outlook required.

•         Must have effective written and oral communication skills.

•         Must be able to work on a self-initiated basis.

•         Must coordinate workloads to meet established deadlines and milestones.

•         Ability to work overtime as needed.

•         Ability to travel to our plants in Tijuana and Rosarito, Mexico when needed.


  • Transportation or manufacturing background.
  • SAP or ERP experience.
  • Spanish speaking a plus but not required.


  • Very High importance:
    • Logical/Analytical thought process / Information gathering
    • Ability to think on their feet / Creative / Strategic
    • Empathetic / Personable / Customer service oriented
    • Good communication skills (verbal, written, public speaking, presentations)
    • Self-starter / Initiative / Willingness to fix problem
    • Positive attitude (Appreciative, Helpful, Perseverance)
  • High importance
    • Great Work Ethic (includes punctuality)
    • Presentable / ability to represent HT in a positive manner
    • Honest
    • Organized / Detail Oriented
    • Willingness to learn & ask questions
    • Efficient in Basic/Mid-Level Computer Processes (Excel, Word, Powerpoint, etc)  [Above average technology skills]
    • Able to respond to inquiries/concerns quickly and efficiently.

Only candidates with the required skills and background will be contacted.